How we help address your legal obligations
If your organisation’s AI answers destination questions, legal and governance obligations may apply to your system and its outputs:
- AI trip planners
- Hotel AI concierges
- Airline customer-service assistants
- Travel agent and tour operator chatbots
- AI tour guides, including AI glasses
We maintain and curate destination information for use in your AI systems. Our systems keep it current and traceable, preserve the supporting evidence and make your legal obligations manageable.
Together, these controls help you address your high-risk requirements.
Build your safety case
- Trust evidence — review our evidence and processes
- Data access — find out how to obtain our data
EU AI Act
Why AI that answers destination questions is high risk
- Article 6 classification rules — high-risk classification applies to qualifying safety-component or product AI systems under Article 6(1), and to systems listed in Annex III: “AI systems referred to in Annex III shall be considered to be high-risk”
- AI that answers destination questions informs real-world choices about accommodation, transport, routes, venues and local conditions:
- Is this route safe and accessible after dark?
- Does this venue have step-free access and a safe entrance?
- What transport is available if the venue closes or my service is disrupted?
- Wrong, stale or untraceable route, closure or local-safety information can direct travellers into unsafe areas, leave them without safe access or transport, or expose them to crime or other serious harm:
- Inaccurate accessibility or step-free access information can direct a traveller to an impracticable or unsafe route
- Stale closure or transport disruption information can lead a traveller to an unsuitable or unsafe route or arrival situation
- AI trip-planning systems, therefore, we believe, must comply with the EU AI Act’s high-risk requirements. Your obligations depend on the specific use case. Take your own legal advice.
The AI Act applies generally from 2 August 2026. Under the European Commission timetable, rules for high-risk use cases listed in Annex III apply from 2 December 2027, while rules for high-risk AI embedded in regulated products apply from 2 August 2028.
Where your system is high-risk, the table highlights requirements in Regulation (EU) 2024/1689 that PlanMyVisit evidence can support.
| PlanMyVisit Trust claim | AI governance evidence it can support | Relevant EU AI Act reference |
|---|---|---|
| Human-curated | Human oversight and human-centric AI | Article 14: high-risk systems must be designed and developed so natural persons can effectively oversee them while in use |
| Auditable facts | Provenance for transparency, traceability, documentation and accountability | Article 13(1): high-risk systems must be sufficiently transparent for deployers to interpret output and use it appropriately |
| Continuously checked | Accuracy, robustness and lifecycle performance | Article 15: high-risk systems must achieve appropriate accuracy, robustness and cybersecurity throughout their lifecycle |
| Responsive to feedback | Identifying, investigating and correcting problems | Article 15: high-risk systems must be as resilient as possible to errors, faults and inconsistencies |
| Direct booking | Clear, user-centred information and choice | - |
| Works with the AI you choose | Transparent use of AI tools and capabilities | - |
| Personalisation you control | Privacy, data governance and user control | - |
| Accountable | Clear human and organisational responsibility | Article 13(3)(a): instructions for high-risk systems must include the provider’s identity and contact details |
Review our trust evidence and processes supporting the claims above. Our trust processes can be applied to any destination in the world.
It is a straightforward process, so any lack of initial coverage should not prevent us from working together. If your priority regions are not yet covered, let’s discuss them.